Privacy Policy

1. Who we are

This Privacy Policy is issued by Reset by Rekha Ltd (“we”, “us”, “our”), trading as NailVision AI. We act as the data controller for the personal data we collect about you when you use our website, applications, and services (the “Service”).

If you have questions, contact us at support@nailvisionai.com.

2. Information we collect

• Account information — name, email address, login credentials, and account preferences.
• Profile and salon data — business name, address, branding assets you upload.
• User-uploaded photos — hand and nail photos you submit for AI try-on rendering.
• Generated content — try-on previews, saved looks, and design selections.
• Support data — messages you send to us and the contents of correspondence.
• Usage and device data — IP address, device identifiers, browser type, pages visited, and basic telemetry.
• Billing identifiers — limited references associated with your subscription. Full card and payment details are processed by our payment provider and never stored on our servers.

3. User-uploaded photos

Photos you upload of hands or nails are processed securely and used solely to generate AI try-on previews for you. We never sell uploaded images to third parties. Images are encrypted in transit and stored on access-controlled infrastructure. You can delete your uploaded photos at any time from your account.

4. Payment processing

Payments are handled securely through a PCI-DSS compliant payment provider. Card details and full payment information are collected directly by the provider and never touch our servers.

5. Cookies and analytics

We use cookies that are strictly necessary to operate the Service (for example, to keep you signed in) and, where you consent, optional analytics cookies that help us understand how the Service is used. You can manage preferences through your browser settings. We may use privacy-respecting analytics tools to improve the product.

6. How we use your data

• To provide the Service (performance of contract) — accounts, try-on rendering, collections, and feature delivery.
• To run our business (legitimate interests) — security, fraud prevention, debugging, analytics, and product improvement.
• To handle payments and subscriptions (contract / legal obligation) — sharing necessary information with our payment provider.
• To send service emails (contract) — account confirmations, payment receipts, and trial reminders.
• To send marketing (consent) — only where you have opted in. You can withdraw consent at any time.
• To comply with law (legal obligation).

7. Data storage and security

Data is stored on access-controlled, encrypted infrastructure. We use appropriate technical and organisational measures including encryption in transit, access controls, audit logging, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

8. Third-party services

• Payment provider — for processing payments, subscriptions, tax, and invoicing.
• Hosting and database providers — to operate the Service.
• AI model providers — to generate try-on imagery from uploaded photos.
• Email delivery providers — to send transactional and (with consent) marketing email.
• Analytics and error monitoring — to understand usage and resolve issues.
• Professional advisers and authorities — where reasonably required or legally compelled.

We do not sell your personal data.

9. Email communications

We send transactional emails (account confirmations, payment receipts, trial reminders, important updates) as part of providing the Service. Marketing emails are only sent if you have opted in, and every marketing email includes a one-click unsubscribe link.

10. International transfers

Some service providers are located outside the UK and EEA. Where personal data is transferred outside these regions, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or an applicable adequacy decision.

11. Retention

We keep personal data for as long as your account is active and as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed we delete or anonymise it. Backups are deleted on a rolling schedule.

12. Your rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request rectification of inaccurate data.
• Request erasure of your data.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your supervisory authority. In the UK this is the Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, email us at support@nailvisionai.com. We aim to respond within one month.

13. Changes to this policy

We may update this policy from time to time. Material changes will be notified through the Service or by email. The “Last updated” date above shows when the latest revision took effect.

14. Contact us

Reset by Rekha Ltd
Maidenhead, Berkshire, SL6 4UZ, United Kingdom
Email: support@nailvisionai.com